Customer Profiles & Feedback

A BPO specializing in marketing and telesales, their owners have managed some of the biggest projects in the financial, telecom and healthcare industries.  Universal is known for their ethical practices and keeping up with industry regulations.  It is this reputation that has ingratiated them with campaigns from American Express, AT&T, NextStudent, Chase, Nextel and Citibank.

"We bet our entire business on Singo's ability to deliver time and time again.  During our 8+ year relationship, they have never failed us and continually amaze.  Their platform is one of the most advanced and dependable systems on the market.  I would highly recommend Singo and have nothing but example after example of how they continue to provide excellent value and service. They are an absolute pleasure to work with!"

Cox Communications is noted for its high-capacity, reliable broadband delivery network and superior customer care. For Cox, it's not about being the biggest; it's about being the best.  With more than six million total residential and commercial customer relationships, over 22,000 employees, the Cox team is widely regarded industry leaders, having earned multiple distinctions in customer satisfaction, diversity practices and company strategy.

"Singo is a pleasure to work with.  They have created an excellent end-product. The reporting functions are easy to use and produce the desired results. The services have an excellent value, providing exactly what we need at a low cost. Their customer service is excellent and follows up continually after the process is in place."    

"Thanks so much for the support that you and your team have given us during the Singo launch."

Founded in 1975, the company started out working with secondary and trade schools and became the largest third party processor of Federal Financial Aid in the US.   The company's ability to provide their own software and be kept up-to-date with the ever changing Financial Aid landscape made them a recognized name in the Student Loan Industry.  Mitchell then forged partnerships with companies like CSC and GE, moving into collections and various financial products and quickly grew into a 78,000 square-feet, state of the art call center able to provide a wide range of services and products - from collections, portfolio management, debt consolidations, student loan consolidations and credit card offerings.

"Singo helped us saved tens of millions in capital expenditure and consolidate our call center into one homogeneous solution.   Prior to Singo, our call center floor was comprised of solutions from a number of vendors including Nortel, Avaya, Noble Systems, Witness, Genesys, Siebel, Cisco, Witness, Adtran, Periphonics and many more.   By reducing the number of required vendors, Singo was able to slash our monthly maintenance fees by half.

After we started migrating to the Singo platform, we were able to quickly and drastically reduce our cost and complexity while increasing productivity, added features, continuity and deployment speed.  This two year process for a complete migration to a single vendor has been one of the best decisions we've made as a company.  I would highly recommend Singo to any center requiring telecom related needs."

Northwinds is a leader in providing, deploying and managing Virtual Call Center and IVR technologies that foster customer contact relations using state of the art workforce management.  Their team specializes in overall supports for on-site, at home and hybrid work force. Their ability to deliver the best services is accomplished by having dedicated individuals assigned specifically for each account.

"Singo has an amazing set of technical savy and business skills that translate to visionary leadership status within the industry of call center related technology. Their passion and level of quality are second to none. Singo's willingness to help clients accomplish their business objectives makes it a pleasure. They always have their customer's best interest in mind.

Their ability to build solid relationships and exceed the client's expectations time after time is nothing short of stunning. If you want to make a difference in your company and provide world-class service to your customers, Singo will make it happen."     

Founded in 1986 as a privately held consulting firm serving state and local health and human services programs. Today, with nearly 800 professionals in 31 offices around the U.S. Canada, and Poland, we offer a wide range of management consulting and technology solutions to help public sector clients achieve their performance goals and better serve populations in need. PCG continuously updates its knowledge of industry best practices and maximizes partnerships and investments to deliver the leading consulting approaches and technologies to the marketplace. 

"I've worked with the people at Singo for many years.  Singo's Blaze dialer platform has been a perfect fit for our business. The user interface is intuitive and easy to learn. Our agents were trained, logged in and productive the very same day. One of the best things about the system is that it is scalable, you can start out with a few agents and it will grow with you whether you have one or multiple locations and is perfect for your virtual, outbound and inbound needs. 

The support you get from Singo is very responsive and top notch. I d recommend Singo Solutions to anyone looking for a company that will work with you to provide the solutions you need."     

HELP Loans is one of the nation's lending providers for Private Student Loan consolidations. They are experts in the student loan industry and will work hard to get the lowest possible payments for their customer

"Singo provided all telephony related technology for our call center.  This not only included dialer functions and a fully hosted phone system for our managers and support staff, but also continue guidance so that we could improve our performance.

One such example is their caller id management.  They worked closely with our team to determine rotation methods and frequency – which ultimately increased our connect rate.  The effect was noticeable and immediate.  Their ability to continually bring new tools and features to usability to our center has been invaluable."  

HealthcareOne™ is a comprehensive Healthcare Discount Program that makes healthcare affordable for everyone. As a member, families can save up to 60% on a variety of healthcare services. HealthcareOne™ provides discounts at over 900,000 healthcare locations, including doctors, hospitals, dentists, vision and hearing care, chiropractors, podiatry, diabetes supplies and even long-term care facilities. Members can also save on brand and generic prescription drugs at over 60,000 pharmacies nationwide in addition to a convenient and confidential mail order option.

"Singo was able to provide us a 30% savings over our previous hosted virtual call center platform – but that wasn't the main incentive for moving over.   Our previous vendor was inflexible, never responsive and the platform in general was unable to meet our business needs.   After converting to Blaze, HealthcareOne had better over all call quality, was able to double the call volume and had a much more responsive support team willing to do whatever was needed to meet our reporting, networking and call center needs.  This included designing a custom Web Services Reporting application which feed into our own in-house system – something we were never able to get with our old vendor.    We have been extremely happy with the Singo Blaze Product and what it has been able to deliver."

Based in Portland, LeaseDimension provides a broad spectrum of lease and loan servicing to vehicle and equipment finance industry.    By leveraging best-in-class technology with extensive transaction processing expertise, they have provided integrated, tailored servicing solutions to some of the most recognized names in the industry.   Founded in 1995, their contracts have representing more than $2 billion in asset value.

"Singo's call-center product provides very focused solutions for our business. We contracted with Singo to implement a software-based dialing solution that nearly doubled our production. I have also recommended Singo to provide solutions for other businesses and have only heard positive comments about the results Singo helped those businesses achieve. Working with Sieu is a total win for a business: perfect results, timely implementation and fair cost."   

MSA Solutions, Inc. offers customer care and processing solutions to the financial services community. The company provides administrative services, customer collections, customer sales, and e-commerce customer care services. It also offers portfolio management and loan servicing, loan boarding, portfolio conversion, loss mitigation, cash management, investor reporting, application of leveraged technology, loan administration platforms, integrated voice response, computer telephony integration, predictive dialing platform, and automated call distribution services.

"Singo represents an operations manager's perfect IT partner. On countless occasions, they demonstrated comprehension of operational needs at a level that allowed them to propose new solutions to improve processes on a regular basis. Their innovation and creativity in creating customer hardware and software solutions provided a platform that supported our ability to compete successfully with client internal operations as well as other outsource providers. Our ability to marry technology and human capital to create unique solutions could not have been accomplished without Singo's stellar contributions and unfailing commitment to excellence. I have regularly sought out their counsel and ideas in crafting solutions to meet my current employers' needs. I have always found them to be available and open. Singo demonstrates a continual enthusiasm for finding the best way to approach a challenge and is willing to commit themselves fully to achieving those objectives"   

City Communications offers a wide range of telecommunications products and services.  Their channel managers have a minimum of 7 years of industry experience thus making them a sought after resource for professional consulting services.  CCI's recommendations, industry knowledge and established network allow their customers to save money, time, and simplify their environment.

"Singo has been a strategic client and partner of mine for the over 10 years.  They have some of the most resourceful people I have encountered in the call center industry - especially when it comes to Platform Selection and coming up with creative and effective solutions. I consider Sieu to be a very ethical business man and someone that has the customer relationship in mind at every encounter. I would highly recommend anyone to do business with Singo."    

Navigator is one of the nation's largest independent dealer groups with eight locations located throughout Georgia and Indiana.  They provide financing for a broad range of consumers by extending credit under favorable terms to consumers that are unable to find financing through traditional sources.

"I worked with Singo when our company was relocating its main office from Indianapolis, IN to Atlanta, GA back in 2007. We were opening a new call center and needed to utilize the many efficiencies of a predictive dialer and hosted PBX system. Singo was very helpful and without their input our office would have not open in time. Their team are the best in what they do and they added so much to making our company successful. I keep asking Singo for help and he never says no or "it can't be done". They keeps giving us ideas to use and everything to this point worked perfectly. Singo also has been giving us access to "BLAZE" in the past year - the software has been a godsend. I know if I am in need of any kind of expert in Dialer, Network, VOIP and collection they will be the folks to call."  

SPH operates one of the largest privately owned call centers specializing in back-office functions in the healthcare and collection industries.  

"Our company was tasked with hiring 200 employees per month during an eight month period. After utilizing Singo's Dialing System, we were able to process hundreds of resumes and schedule dozens of interviews per day with minimal effort.  Singo's platform allowed us to easily contact potential candidates from various job/career sites, quickly dial on those prospects, automatically provide job details (should they want to hear more) and applying basic candidate filters before directing the candidate to an HR representative for a face-to-face or phone meeting. 

This meant that we could instantly contact hundreds of candidates at a time prior to scheduling the initial interview. By the time the candidate was transferred to one of my HR representative, the system had already pre-screened the individual and confirmed there was an interest in working for our company.

Given the success we had with recruitment, we soon found a number of other uses for the Singo platform. This included the ability to immediately alert our entire employee force about upcoming events, covering shifts which were short staff and any critical updates. I would highly recommend Singo to anyone working in a large/dynamic environment."